Shipping Policy
Shades & Canvas
Last Updated: 12/5/2026
- Introduction
This Shipping Policy explains how Shades & Canvas handles product delivery, collection, and related logistics.
- Delivery Areas
Shades & Canvas delivers products to selected locations within Nairobi and surrounding regions, depending on the product, order size, and delivery arrangement.
Delivery outside our regular service areas may be available upon request and may attract additional charges.
- Delivery Timelines
Delivery timelines depend on product availability, customization requirements, order size, payment confirmation, location, and transport arrangements.
Custom-made products may require additional time for design, fabrication, and finishing before delivery.
- Delivery Charges
Delivery charges may apply depending on location, order size, transport requirements, and delivery method.
Any applicable delivery fee will be communicated before order confirmation or delivery arrangement.
- Customer Responsibilities
The customer should provide accurate delivery details, including name, phone number, location, and any access instructions.
The customer should ensure that someone is available to receive the delivery at the agreed time.
- Delayed or Failed Deliveries
Shades & Canvas shall not be responsible for delays caused by incorrect delivery details, unavailable recipients, poor access, weather conditions, traffic, supplier delays, or circumstances beyond our control.
Additional delivery attempts may attract extra charges.
- Collection
Where agreed, customers may arrange to collect products from a specified location provided by Shades & Canvas.
- Contact
For delivery questions or special delivery arrangements, please contact us through the contact information provided on our website.
