Shipping Policy

Introduction

At Shade and Canvas, we deliver shade sails, canopies, event tents, branded tents, outdoor umbrellas, camping tents, canvas covers, and custom shade solutions to customers across Kenya.

This Shipping Policy explains how we process, dispatch, and deliver orders.

1. Order Processing

Orders are processed after payment confirmation and order approval.

Standard products may be processed faster, while custom-made, branded, fabricated, or cut-to-size products may require additional time for design approval, material preparation, production, or quality checks before dispatch.

2. Delivery Locations

Shade and Canvas delivers products across Kenya, including residential homes, businesses, schools, churches, hotels, restaurants, event venues, construction sites, and commercial properties.

Delivery timelines may vary depending on location, product type, order size, and transport availability.

3. Delivery Charges

Delivery charges are calculated based on the delivery location, order size, product weight, product volume, and handling requirements.

Bulky or heavy products such as tents, frames, umbrellas, shade structures, and large canvas materials may attract additional delivery charges.

Where applicable, delivery costs will be communicated before order confirmation or dispatch.

4. Delivery Timelines

Estimated delivery timelines depend on product availability, order type, and delivery location.

Ready-made products may be dispatched sooner, while custom-made, branded, or fabricated products will be delivered after production is completed.

Delivery timelines may also be affected by traffic, weather, courier delays, public holidays, site access, or other factors beyond our control.

5. Bulky and Custom Products

Some Shade and Canvas products require special handling during delivery. These may include event tents, branded tents, outdoor umbrellas, canopies, car parking shades, shade sails, privacy screens, and canvas covers.

For large or site-based deliveries, the customer should ensure that the delivery location is accessible and that someone is available to receive the goods.

6. Installation Disclaimer

Delivery charges do not include installation unless clearly stated in the quotation, invoice, or service agreement.

Installation services for shade sails, canopies, tents, car parking shades, privacy screens, and other shade structures may be arranged separately and may attract additional charges.

7. Order Tracking and Delivery Updates

Once an order is dispatched, Shade and Canvas may provide delivery updates, courier details, or driver contact information where available.

Customers should provide accurate phone numbers, delivery addresses, and site access details to avoid delays.

8. Damaged, Missing, or Incorrect Items

Customers should inspect their order immediately upon delivery.

If an item is damaged, missing, incorrect, or incomplete, the customer should contact Shade and Canvas within 24 hours of delivery with the order details, photos, and a clear description of the issue.

The matter will be reviewed according to our Return & Refund Policy.

9. Failed Deliveries

A delivery may fail due to incorrect address details, unreachable phone number, customer unavailability, restricted site access, or refusal to receive the order.

Where delivery fails due to customer-related reasons, additional delivery or re-delivery charges may apply.

10. Contact Information

For delivery inquiries, order updates, or special delivery arrangements, please contact Shade and Canvas through our official communication channels.