Payment Policy

Introduction

At Shade and Canvas, we aim to make payments clear, secure, and convenient for our customers. This Payment Policy explains how payments are handled for our products and services, including shade sails, canopies, car parking shades, outdoor umbrellas, camping tents, event tents, branded tents, privacy screens, canvas covers, and custom shade solutions.

By placing an order, requesting a quotation, approving a project, or purchasing from Shade and Canvas, you agree to the payment terms outlined in this policy.

1. Quotations and Pricing

Most Shade and Canvas products and services are quoted based on the customer’s requirements, product type, size, material, branding needs, installation location, and project scope.

A quotation may include product costs, fabrication costs, branding costs, delivery charges, installation fees, and any other applicable project costs.

All quotations are valid for the period stated on the quotation. If no validity period is stated, Shade and Canvas reserves the right to revise the quotation where material costs, transport costs, supplier prices, design requirements, or project conditions change.

2. Accepted Payment Methods

Shade and Canvas may accept payments through approved payment methods communicated during the order or quotation process.

These may include:

• Mobile money payments

• Bank transfer

• Cash payments where approved

• Other payment methods confirmed by Shade and Canvas

Customers should only make payments through official Shade and Canvas payment channels provided by our team.

3. Deposits and Order Confirmation

Custom-made, branded, fabricated, or installation-based orders may require an upfront deposit before work begins.

This includes products such as branded tents, custom shade sails, car parking shades, canopies, canvas covers, privacy screens, and project-based installations.

An order is only confirmed after the required deposit or full payment has been received and verified by Shade and Canvas.

4. Balance Payments

Where a deposit has been paid, the remaining balance must be paid according to the agreed quotation, invoice, or project terms.

For supply-only orders, the balance may be required before dispatch or collection.

For installation projects, the balance may be required before installation, upon completion, or before final handover, depending on the agreed payment terms.

Shade and Canvas may withhold delivery, installation, collection, handover, or release of completed products until all outstanding balances are cleared.

5. Custom, Branded, and Fabricated Orders

Custom-made and branded items are produced according to the customer’s approved specifications.

These may include:

• Branded tents

• Custom shade sails

• Custom canopies

• Vehicle or balcony covers

• Event tents

• Car parking shades

• Privacy screens

• Special-size camping or outdoor shade products

Once production, branding, material cutting, fabrication, or procurement has started, the order may not be cancelled, and payments made may not be refundable unless otherwise agreed by Shade and Canvas.

Customers are responsible for confirming sizes, colours, branding details, artwork, site measurements, and specifications before approving production.

6. Installation-Based Payments

For projects that require installation, the customer must provide safe site access and ensure that any required approvals, permissions, or site arrangements are in place.

Installation work may only be scheduled after payment terms have been met.

Delays caused by lack of access, missing approvals, site unpreparedness, or customer-related changes may attract additional charges.

7. Late or Pending Payments

If payment is delayed or remains unpaid, Shade and Canvas may:

• Pause production or fabrication

• Delay delivery or installation

• Withhold completed products

• Withhold project handover

• Suspend further services

• Charge additional costs related to storage, transport, rescheduling, or project delays where applicable

The customer remains responsible for all approved charges under the quotation, invoice, or agreement.

8. Payment Confirmation

Customers are advised to share proof of payment after completing a transaction.

Payment confirmation may be required before an order is processed, dispatched, fabricated, branded, delivered, or installed.

Shade and Canvas is not responsible for delays caused by incorrect payment details, unconfirmed payments, or payments made through unofficial channels.

9. Refunds

Refunds, where applicable, are handled according to our Return & Refund Policy.

Payments for custom-made, branded, cut-to-size, fabricated, installed, or specially sourced products may not be refundable once work has started, unless the issue is caused by Shade and Canvas and confirmed after review.

10. Contact Information

For payment inquiries, quotation clarification, invoices, or proof of payment confirmation, please contact Shade and Canvas through our official communication channels.