Privacy Policy
Introduction
At Shade and Canvas, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, request a quotation, place an order, or contact us about our products and services.
1. Information We Collect
We may collect personal information such as your name, phone number, email address, location, delivery details, company name, quotation details, order information, and any other details you provide through our website forms, calls, WhatsApp, email, or other communication channels.
We may also collect basic website usage information such as pages visited, device type, browser type, IP address, and traffic source.
2. How We Use Your Information
Shade and Canvas may use your information to:
Respond to inquiries and quotation requests
Process orders and payments
Arrange delivery, installation, or site visits
Provide customer support
Improve our website, products, and services
Send relevant updates, offers, or service information
Maintain business, accounting, and legal records
3. Sharing of Information
We do not sell your personal information.
We may share necessary information with trusted service providers, such as delivery partners, payment processors, installation teams, suppliers, website hosting providers, analytics tools, or legal authorities where required by law.
4. Cookies and Tracking
Our website may use cookies to improve user experience, analyze website traffic, remember preferences, and support marketing activities.
For more details, please refer to our Cookie Policy.
5. Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no online system is completely secure, and users are encouraged to share information through official Shade and Canvas communication channels only.
6. Data Retention
We keep personal information only for as long as necessary to provide our services, process orders, support warranty or customer service needs, and meet legal, accounting, or business requirements.
7. Your Rights
You may request to access, correct, update, or delete your personal information where applicable. You may also opt out of marketing communications by contacting us.
8. Third-Party Links
Our website may contain links to third-party websites or platforms. Shade and Canvas is not responsible for the privacy practices or content of those third-party sites.
9. Updates to This Policy
Shade and Canvas may update this Privacy Policy from time to time. Any updates will be posted on this page.
10. Contact Information
For questions about this Privacy Policy or how your information is handled, please contact Shade and Canvas through our official communication channels.
